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Privacy Policy

Effective date: July 21, 2026

This Privacy Policy describes, in general terms, how Desktop Ark ("Desktop Ark," "we," "us," or "our") may handle information in connection with our websites, applications, desktops, and related services (collectively, the "Service"). By using the Service, you acknowledge the practices described here. This Policy is provided for general information and is not a contract or a warranty of any particular practice.

1. Scope

This Policy applies to information handled through the Service. It does not apply to any third party, including networks, hardware providers, data centers, carriers, integrations, or any customer or organization that administers desktops or accounts on your behalf, each of which maintains its own practices for which we are not responsible.

2. Information We May Collect

Depending on how the Service is used, we may collect information you provide (such as account, contact, and billing details), information generated through use of the Service (such as logs, device and connection data, usage and diagnostic data, and configuration data), and information received from third parties (such as authentication or payment providers). The categories and amount of information collected may vary and may change over time.

Where the Service is administered by an organization, that organization determines what information is provided and how the Service is used, and it is responsible for its own handling of that information.

3. How We May Use Information

We may use information to provide, operate, maintain, secure, support, analyze, and improve the Service; to communicate with you; to process transactions; to comply with legal obligations; to enforce our terms; and for any other purpose disclosed to you or permitted by applicable law. We may use aggregated or de-identified information for any purpose.

4. Cookies and Similar Technologies

We and our providers may use cookies, local storage, and similar technologies to operate and analyze the Service. You may be able to control these technologies through your device or browser settings; disabling them may affect the functionality of the Service.

5. How We May Share Information

We may share information with service providers and vendors that support the Service; with professional advisors; as required by law or legal process; to protect rights, safety, or property; and in connection with a merger, acquisition, financing, reorganization, or sale of assets. We may also share aggregated or de-identified information without restriction.

6. Third-Party Services

The Service may link to or rely on third-party services and content that we do not control. We are not responsible for the privacy or security practices of any third party, and this Policy does not govern them. Your interactions with third parties are solely between you and them.

7. Data Retention

We may retain information for as long as we consider necessary for the purposes described in this Policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements, after which we may delete or de-identify it. We are under no obligation to retain, back up, or return any information except as required by applicable law.

8. Security

We use commercially reasonable measures intended to protect information. However, no method of transmission or storage is completely secure, and we cannot and do not guarantee the security of any information. To the maximum extent permitted by applicable law, we are not responsible or liable for any unauthorized access to, or loss, alteration, or disclosure of, information. You provide information at your own risk.

9. International Handling

Information may be processed and stored in one or more jurisdictions that may have different data-protection laws than those where you are located. By using the Service, you acknowledge such handling to the extent permitted by applicable law.

10. Your Choices and Rights

Depending on your jurisdiction, you may have certain rights regarding information about you. Where such rights apply, we will respond as required by applicable law. Requests may be made through the contact details on our website, and we may need to verify your identity before responding. Where the Service is administered by an organization, you may need to direct your request to that organization.

11. Children

The Service is not directed to children, and we do not knowingly collect information from children. If you believe a child has provided information, please contact us and we will take reasonable steps to address it.

12. Changes to This Policy

We may update this Policy at any time in our sole discretion. Changes are effective upon posting or as otherwise indicated. Your continued use of the Service after any change constitutes acceptance of the updated Policy.

13. Contact

Questions about this Policy may be directed to us through the contact details provided on our website.

This page is provided for general information only and does not create any service-level commitment, warranty, representation, or other binding obligation. Specific, negotiated terms — including any service levels, uptime targets, or remedies — apply solely where they are set out in a separate written agreement executed by Desktop Ark and the customer. In the event of any conflict, that executed agreement controls.